Wright now intends to “file a complaint with the Department of Transportation just because of how unresponsive [American Airlines] has been.” She is “not really concerned about money” as she made her second flight’s funds back through TikTok revenue, but she believes the company “should still take responsibility for it, being a huge corporation.”
“I really just want American Airlines to take responsibility for it. They haven’t even sent an e-mail apologizing for the huge inconvenience that it was,” Wright said. “I’m hoping that the Department of Transportation will just look into it and look into what I went through, and maybe require some sort of change in the way that they go about their permanent bans.”